Shipping & Returns
We want getting your tee as easy and worry-free as the moment you decide to wear it. Here's everything you need to know about how it's made, shipped, and — just in case — how we make things right.
Shipping
Where we ship
We currently ship within the EU only. If you're ordering from outside the EU, unfortunately we're not able to fulfil your order at this time.
How your order is made
Every tee is printed to order just for you — nothing is pre-made or held in stock. Please allow 3–5 business days for your order to be printed and prepared for dispatch before it ships.
Delivery timeframes
Once dispatched, orders typically arrive within 5–7 business days, depending on your location within the EU. In total, please allow roughly 8–12 business days from order to delivery.
Shipping costs
- Flat rate: €8.50 per order
- Free shipping on all orders over €55
Courier & fulfilment
Your order is printed and dispatched from our print partner, Printoteca, based in Romania. Delivery is carried out by express couriers such as Fan Courier, FedEx, or Sameday, depending on your location.
A note on delays
While we do our best to meet the timeframes above, occasional delays can happen — particularly during busy periods (holidays, sales events) or due to circumstances outside our control, such as courier delays. We'll always do our best to keep you updated if this happens.
Returns & Exchanges
We make each piece just for you
Every "Word Art" tee is printed to order — nothing sits on a shelf waiting for the right person to find it. That's better for the planet, and it means your tee is made specifically for your order. It also means we're unable to offer returns or exchanges for change of mind, or if you order the wrong size.
That's why we ask you to double-check the size chart before you order. Take a few extra seconds here — it makes all the difference.
If something's gone wrong with your order
Mistakes happen, and if one happens on our end, we'll make it right. You're covered if:
- Your item arrives faulty, damaged, or with a print error
- You received the wrong design, size, or colour from what you ordered
- Your item is significantly different from how it was described on our site
If any of the above applies, get in touch at hello@simplyshine.eu within 14 days of delivery with a photo of the issue, and we'll sort a replacement or refund for you.
A quick note on sizing
Because these are made to order, we can't accept exchanges for sizing issues — so please check our size guide carefully before ordering. If you're between sizes or unsure, our team is always happy to help you choose before you buy — just [drop us a message / contact us] first.
Your rights
This policy works alongside your standard consumer rights in Ireland and the EU — it doesn't replace or limit them. If your order is faulty or not as described, this is separate from our change-of-mind exclusion above, and you remain fully protected under Irish and EU consumer law.